keyholding &
alarm response

Enquire Today Safe Contractor Approved Dedicated Account Manager Real Time Reporting 24/7 Control Room

keyholding & alarm response

Looking for keyholding and alarm response?

Prime Security Services provide Keyholding and Alarm Response services across the UK. Prioritising response time and accountability, we ensure that each customer can have peace of mind that their premises is not only secure but being managed by a professional and accredited organisation.


24/7 Alarm Response

We respond to your alarm 24 hours a day, 365 days a year. Keeping within guaranteed response times, our officers are fast to react

Real-Time Reporting

As soon as our officers attend your alarm call they complete a real time e-report to ensure you are updated every step of the way.

Complete Inspection

Once our attending officers have completed the alarm response duties they ensure that your alarm is fully armed and property locked.

What to expect

Each premises is comprehensively surveyed and risk assessed to ensure that attending officers can instantly access details using the latest industry technology. This technology allows the attending officer to view all previous activations at your property and quickly determine any potential weak points.

On attendance our officers will be able to identify if the activation is a false alarm or an actual intrusion of the property. Once they have identified the cause of the alarm activation they will complete a real time report which is automatically emailed to your dedicated point of contact to ensure you updated throughout the whole process.


Our response times

We pride ourselves on delivering a high-quality service. Setting out Key Performance Indicators in our Service Level Agreement gives our clients peace of mind that the attending officer will be at your property within the timeframe you have specified. 

With a UK wide operational network and an extensive list of qualified service providers, we deliver a timely service across the whole of the UK which allows us to respond at a moment’s notice and ensure we meet our client’s guaranteed response times. 

keyholding and alarm response

Protect your business with secure
Keyholding and 24/7 Alarm Response.

Our Process

Site Survey & Key Collection

One of our experienced operations managers will attend the premises and conduct a comprehensive survey and collect all necessary keys or access fobs.

Alarm Activation

Our Control Room is manned 24hours a day, 7 days a week with experienced controllers to ensure that the alarm response call is answered and dispatched to the correct response vehicle.


Prioritising our response times, the mobile response officer will attend your property and conduct an external and internal inspection of the property to determine the cause of activation

Incident Report

Once the appropriate response has been taken and the site is deemed safe, we generate an incident report for the client and leave the property locked with the intruder alarm set

Prime Security Services provides a reliable and trusted keyholding service

for commercial properties throughout the UK. Our clients entrust us to look after every aspect of their property, keep their commercial premises safe, to assist during an out of hours call out, or even if the primary key becomes lost or stolen. Keys are stored in our secure control room that is manned 24 hours of the day 7 days a week, and in the case of an emergency, our security officers are ready to respond at a moment’s notice. 

For additional security, keyholding and alarm response mobile patrol service can be combined with mobile patrols to add an additional visible deterrent to your premises.

No matter how big or small an alert may be, our around-the-clock security team is dispatched to minimise the threat. On attendance, our officers will complete a real-time report which is automatically emailed to your dedicated point of contact to ensure you are updated throughout the whole process.

Our Accreditations

Get in touch